Crystal Clear IT Business Services offers a range of packaged IT solutions which can be tailored to suit specific business requirements. We provide our clients with IT consulting, expert technical and support services, from pre-sale to after-sale and on-going maintenance requirements.
The benefits of contracting Crystal Clear to your organisation include:
- Improved, company-wide IT planning
- Controlled / known IT project / support costs
- Proactive IT support
- National ‘on-the-spot’ representation
- Crystal Clear’s head office Response Centre providing a central point of call logging, management and escalation for all service calls
- Elimination of hidden maintenance costs
- Repairs performed by multi-vendor-systems engineers
- Unlimited calls on equipment
- Reports on activities enabling measurement against Service Level Agreements (SLAs)
- Competitive pricing
- Coverage for third-party-supplied components
Service Level Agreements (SLAs)
All Crystal Clear IT Business Services, are underpinned by comprehensive customer Service Level Agreements (SLAs) to ensure agreed, pre-determined expectations of performance and services are delivered within defined timeframes and structured business practices. Problem management, resolution and escalation are part of the active management process in meeting the contracted service level agreements. Comprehensive management reports can also be delivered providing performance measurements across all platforms.
Response Center
Crystal Clear IT Business Services National Support and Repair Network is supported from our Response Centre in Melbourne, providing a single point of contact and accountability. The Response Centre manages all client service and support requirements 24 hours per day, seven days per week. Crystal Clear IT Business Services co-ordinators can access all client details and process calls quickly. At this point, customers are issued with a job identification number enabling job status tracking at any stage with a telephone call or online ticket reference number.[/feat_text_aqua]
Engineers
Engineers are dedicated to the installation and support of Crystal Clear IT Business Services customer’s systems integration needs. Our engineers therefore closely reflect market trends, ensuring Crystal Clear IT Business Services is properly equipped to service its customer base and its specific needs. Only engineers with relevant hardware and network support accreditations and experience are used.
Asset Management
Crystal Clear IT Business Services offers an Asset Management Solution and an extensive range of services that enable customers to cost effectively manage their IT assets including software and hardware investments. These services will help to improve licensing management and reduce overall labour costs associated with asset management. Our team in conjunction with our vendor specialists will help our customers to understand what assets they have, what their requirements are, as well as ensuring that all software licensing is current and legal.
IT Leasing
Crystal Clear can provide financing solutions for the acquisition of IT Hardware, Software, Managed Services (professional services & installation). We work closely with our business partner who is an equipment finance specialist that was established specifically to meet Information Technology funding needs. We can help you transition from existing equipment to the latest technology, acquire a new solution cost-effectively, and manage that solution throughout its lifecycle. Our goal is to help you gain the most on your IT investment, reduce risk, and get the most from your installed solution.
Our Suppliers
We are a supplier of Tier One computer systems, peripherals, networking products and IT services.
We source and supply leading brand products from vendors such as HP, IBM, NEC, AirWatch,Toshiba, Microsoft,Cisco and others.
